FAQ

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Questions are a good beginning for you to know us more. Please feel free to find your answers or contact us for a direct chat.

How can we help you?

If you have questions or at any point or can’t find the answer you were looking for, call or email us directly at [email protected]. For issues about your orders or our refunds, please refer to our Team. Helping you answer all your questions and solving any problems you may have is our number one priority.

Are you a manufacturer or trade company?

We are the 100% manufacturer specialized in Additive Manufacturing.

What products do you offer?

We offer a wide range of Additive Manufacturing such as SEBM, PREP and more than 40 different compositions of high-quality spherical metal powders, such as TiNi, TiTa, TiAl, TiNbZr and CoCrMo with fully customizable options.

What is your minimum order quantity (MOQ)?

While our products technically have no minimum order quantities, recommended MOQs are in place (which will differ based on products type, printing, or processes) to prevent individual unit prices from becoming too costly to recommend.

The minimum order quantity we can usually provide is 1-20kg for samples(based on the detailed products) and 100-200kg for official orders. But it may vary by product, so, please check with your Product Specialist to learn the recommended MOQ of any of our products.

Can we have any customize?

Sure. We accept custom orders and OEM/ODM.

How do I get a quote for my project?

You can get a quote by visiting the Request a quote page, requesting a quote on a product page, phone, email, or from our live chat. Based on a large variance of requirements from project to project, most quotations need to be prepared by a packaging estimator. RFQs can be emailed directly to [email protected].

You will typically receive your quotation within 1-2 business days for most requests. RFQs and complex projects may require more time.

Do you have volume discounts or price breaks?

High quantity orders generally net a lower cost-per-unit on all of our orders. For greater savings for your project, you can consult one of our Product Specialists for a customized strategy based on your business requirements and project goals.

What is the turnaround time for my project?

Production time can range from 5 to 25 business days depending on products type, requirements many other factors. Greater customization with more additional processes generally yields slightly longer production times. For your best estimate in the timeline, consult with your Product Specialist.

How will my order ship?

Most products need to be shipped by sea, but samples used only for testing may be shipped by courier and air to ensure timeliness. All of our products are carefully packaged with care to withstand the potentially harsh elements of travel. You can expect your products to arrive in the same condition they left our facilities.

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